W4413192029 Peer-reviewed research AI × management and organizations

When Emotion AI Meets Strategic Users

Yifan Yu · Wendao Xue · Lin Jia · Yong Tan

Also recorded as: doi:10.1287/mnsc.2022.02860

Management Science · 2025-08-12

Recorded claims
2
coded from the inspected source
Evidence classes
2
crossref-api-metadata, journal-toc-listing
Recorded limitations
5
stated, never hidden

From the hash-bound evidence releases

Recorded claims

Each claim states what the inspected source says, at the recorded location—bounded by its scope and graded by its confidence. Nothing here is a synthesis across works.

A game-theoretic model examines how strategic users may game organizational emotion-AI systems used for resource allocation, customer care, or employee monitoring and derives adoption, policy-design, welfare, and regulation implications relative to human staffing or management.

confidence: high crossref-api-metadata apw-c1-obot-journals

Scope: publisher-deposited abstract metadata; organizational adoption, algorithmic management, customer care, and governance

The publisher preview models organizational use of emotion AI for resource allocation when users can strategically misrepresent emotions.

confidence: high journal-toc-listing apw-c1-obot-journals

Scope: publisher TOC preview abstract

Structured relationships

In-corpus citations

Only source-supplied cites relationships whose two endpoints are admitted are shown. Invocation evidence remains a separate relationship.

Cites (1)

Cited by (0)

No in-corpus incoming citation is available in the current enrichment coverage.

Boundaries

Limitations & independence

Recorded at coding time, carried with the work forever. A claim without its limits is not evidence.

Recorded limitations

  • Abstract-level Crossref metadata only; the blocked publisher surface was not retried.
  • Crossref supplies only a year and month for publication, so published_date is null rather than an invented day.
  • Full text was not inspected.
  • Publisher TOC preview abstract is truncated; full text was not inspected.
  • Special-issue membership is established by the issue heading.

Source independence

publisher-only