W4411147502 Peer-reviewed research AI × management and organizations

Human-Centered Artificial Intelligence: A Field Experiment

Sebastian Krakowski · Darek Haftor · Johannes Luger · Natallia Pashkevich · Sebastian Raisch

Also recorded as: doi:10.1287/mnsc.2022.03849

Management Science · 2025-06-09

Recorded claims
2
coded from the inspected source
Evidence classes
2
crossref-api-metadata, journal-toc-listing
Recorded limitations
6
stated, never hidden

From the hash-bound evidence releases

Recorded claims

Each claim states what the inspected source says, at the recorded location—bounded by its scope and graded by its confidence. Nothing here is a synthesis across works.

A field experiment in a multinational pharmaceutical firm reports that tailoring AI interaction through work procedures, decision authority, training, and incentives to sales experts' cognitive styles improved sales performance, whereas untailored interaction produced role conflict and poorer outcomes.

confidence: high crossref-api-metadata apw-c1-obot-journals

Scope: publisher-deposited abstract metadata; firm field experiment, work design, authority, training, incentives, and employee performance

The publisher issue listing places this paper in the special issue on the human-algorithm connection, and its preview abstract examines whether aligning human-AI interaction with workers' cognitive preferences improves performance on unstructured managerial tasks.

confidence: high journal-toc-listing apw-c1-obot-journals

Scope: publisher TOC preview abstract

Structured relationships

In-corpus citations

Only source-supplied cites relationships whose two endpoints are admitted are shown. Invocation evidence remains a separate relationship.

Boundaries

Limitations & independence

Recorded at coding time, carried with the work forever. A claim without its limits is not evidence.

Recorded limitations

  • Abstract-level Crossref metadata only; the blocked publisher surface was not retried.
  • The captured abstract does not state the field experiment's denominator or period.
  • Crossref supplies only a year and month for publication, so published_date is null rather than an invented day.
  • Full text was not inspected.
  • Publisher TOC preview abstract is truncated; full text was not inspected.
  • Special-issue membership is established by the issue section heading.

Source independence

publisher-only