W4414021183 Peer-reviewed research AI × management and organizations

Gain or Pain: The Double‐Edged Sword Effect of Artificial Intelligence Adoption on Employee Service Performance

Jing Quan · Yongjian Li · Mengying Zhang · Zhengyang Wu

Also recorded as: doi:10.1002/job.70023

Journal of Organizational Behavior · 2025-09-05

Recorded claims
3
coded from the inspected source
Evidence classes
1
crossref-api-metadata
Recorded limitations
7
stated, never hidden

From the hash-bound evidence releases

Recorded claims

Each claim states what the inspected source says, at the recorded location—bounded by its scope and graded by its confidence. Nothing here is a synthesis across works.

The abstract reports an inverted-U relationship between AI adoption and employee service performance through vigor and anxiety, with proactive personality and organizational AI support conditioning those pathways.

confidence: moderate crossref-api-metadata apw-c1-obot-journals

Scope: publisher-deposited abstract metadata observed 2026-08-20

The Crossref abstract examines how AI adoption relates to employee service performance through vigor and anxiety, and how proactive personality and organizational AI support condition those pathways.

confidence: high crossref-api-metadata apw-c1-obot-journals

Scope: publisher-deposited abstract-level metadata

The abstract links AI adoption to competing vigor and anxiety pathways in employee service performance, conditioned by proactive personality and organizational AI support.

confidence: high crossref-api-metadata apw-c1-obot-journals

Scope: abstract-level

Structured relationships

In-corpus citations

Only source-supplied cites relationships whose two endpoints are admitted are shown. Invocation evidence remains a separate relationship.

Boundaries

Limitations & independence

Recorded at coding time, carried with the work forever. A claim without its limits is not evidence.

Recorded limitations

  • Crossref public API abstract-level evidence only; full text was not inspected.
  • The public abstract does not state sample denominators.
  • Volume and issue were absent in the observed Crossref metadata; online-first status is based on that absence.
  • Publisher HTML was not inspected after a representative Wiley DOI page returned HTTP 403.
  • Abstract-level Crossref metadata only; no numerical effect is restated because the retained abstract does not report a sample denominator; the publisher Early View listing returned an access challenge.
  • Crossref metadata only; full text was not inspected.
  • The publisher surface was not queried after the lane’s quarantined dynamic-challenge response; no independent publisher-page verification was attempted.

Source independence

publisher-only